Q: Does Hemsleys Jewellers have a standard warranty on their products?
A: Yes! Hemsleys is proud to offer a one-year manufacturers warranty on all our jewellery items. All watch brands sold in-store and online offer full manufacturer's warranties, as well.
Because Hemsleys is an authorized retailer of each brand we carry, we are also able to honour their specific warranties, as shown below:
- Alpina: Three Year Manufacturer’s warranty.
- Baume Et Mercier: Two Year Manufacturer’s warranty.
- Frederique Constant: Three Year Manufacturer’s warranty.
- Hamilton: Two Year Manufacturer’s warranty.
- Montblanc: Two Year Manufacturer’s warranty.
- Movado: Two Year Manufacturer’s warranty.
Manufacture Calibre NN20/1 & NN20/2: Four Year Manufacturer’s Warranty plus one additional year.
ETA & Sellita Movements: Two Year Manufacturer’s Warranty plus one additional year.
The warranty can be extended to a total of 5 years for Manufacture Calibres and 3 years for ETA & Sellita movements by joining the NORQAINER Club at www.norqain.com/norqainer-club and registering your watch within one month after the purchase.
- Oris: Two Year Manufacturer’s warranty plus an additional year if you sign up for a My Oris account.
- Raymond Weil: Two Year Manufacturer's warranty.
Seiko: Three Year Manufacturer’s warranty
Note: Seiko products can only be shipped within Canada.
- Tag Heuer: Two Year Manufacturer’s warranty.
- Tissot: Two Year Manufacturer’s warranty.
- Shinola: Limited Lifetime Manufacturer's warranty.
Q: How do you ship?
A: All Hemsleys’ packages ship with Fed-Ex. Due to the high value items, we ship Priority Overnight in discreet packaging with no branding on the box and provide customers with a tracking number.
All packages are fully insured and require an adult signature upon delivery. Orders over $500 CDN are eligible for free shipping within North America.
For more information on shipping please visit our shipping section.
Q: What does it mean if my item is on backorder?
A: We try our best to ensure we have all items in stock for quick delivery. However, because many Hemsleys items are handmade by artisan jewellers in our two factories, they require time to craft. If an item is purchased but is backordered, our team will immediately put it into production. While shipping times vary, we aim to provide you with your purchase between 2-4 weeks.
If you want to know if an item is in stock before purchasing, please feel free to contact us and ask about the item in question.
Q: How do I know my ring size?
A: Explore our Ring Size Guide to find your correct size. If you need personal assistance, please stop by our store and a professional will gladly help with this request.
Q: How do I know which chain length to order?
A: Hemsleys makes it as easy as possible! Explore our tailored Chain Size Guide to find your correct fit.
Q: Are you an Authorized Retailer for the watch brands you represent?
A: All watch brands that we represent online and in-store are certified and authorized by the brands themselves. We are Authorized Retailers for all watch brands listed and deal directly with them as well.
Q: What forms of payment do you accept?
A: All major credit cards, including American Express, Visa, and Mastercard, along with debit cards and cash, are accepted in-store.
For online purchases, we accept all major credit cards including American Express, Visa, and Mastercard as well as Apple Pay, Shop Pay, Google Pay, and Paypal.
Note that we also provide tailored financing options for both in-store and online purchases (conditions apply). For more information on financing please contact us.
*O.A.C. On your FlexitiCard. For no interest equal monthly payment plans, no interest will accrue during the promo period. Purchase amount is to be paid in equal monthly payments plus payment protection insurance premiums and taxes, if applicable. For interest bearing equal monthly payment plans, the annual promotional interest rate for the promo term will be disclosed prior to completion of the transaction. Purchase amount is to be paid in equal monthly payments of principal and interest, plus payment protection insurance premiums, fees and taxes, if applicable. For all plans, if any payment is missed, the promo offer may be cancelled and upon cancellation, interest will be calculated at the cardholder agreement annual interest rate (Account AIR). Initial Account AIR is disclosed upon approval, varies based on cardholder’s creditworthiness at time of application. Current Account AIRs are 30.99%, 35% (max for Quebec residents), and 37.99%. Annual fee of $39.99 applies for residents of Quebec and $24.99 may apply for residents of other provinces. Any balance at end of promo term bears interest at the Account AIR. Promo and terms may be changed without notice. Conditional upon ID verification and on approved credit and valid email address required. Applications may be subject to a secondary, manual review. Financing provided by Flexiti Financial. Flexiti, FlexitiCard, and Flexiti Financial are trademarks of Flexiti Financial Inc.
Careers with Hemsleys:
Do you have a love of jewellery and watches, a passion for sales and a commitment to excellent customer service? Hemsleys is always looking for qualified, motivated sales staff for full- or part-time positions. If you’re a punctual problem-solver with a positive perspective, consider a career with Hemsleys Jewellers.
Please get in touch to submit your CV and cover letter. We look forward to hearing from you!